Thank you for choosing ProstaVive. This Shipping Policy explains how we process, ship, and deliver orders placed through the official ProstaVive website.

1. Order Processing Time

• We process orders within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays are processed on the next business day.

• Once your order is confirmed, you will receive an order confirmation email, followed by a shipping notification with tracking details when your package is dispatched.

2. Shipping Time & Delivery

Estimated delivery time depends on your location and the courier service:

• Metro and major urban areas: usually 2–5 business days

• Tier 2 cities and rural areas: usually 5–8 business days

Delivery may take longer during peak seasons, bad weather, carrier issues, or regional disruptions.

3. Shipping Charges

• Shipping fees are displayed at checkout and may vary based on location, order size, and shipping method.

• From time to time, we may offer free or discounted shipping as part of promotions.
  Please review shipping costs carefully before completing your order.

4. Tracking Your Order

• Once your order ships, we send you a tracking number by email (and SMS, where available).

• You can use this tracking number to monitor the real-time status of your shipment on the courier’s website.

5. Incorrect Address or Failed Delivery

Please make sure your name, address, phone number, and postal code are accurate at checkout.

We are not responsible for delays or failed deliveries caused by:

• Incorrect or incomplete shipping information

• Recipient unavailability during delivery attempts

• Wrong contact details

If a package is returned to us due to incorrect details or failed delivery attempts, additional shipping charges may apply for reshipment.

6. Damaged, Lost, or Missing Packages

If your package arrives damaged, appears tampered with, or does not arrive within the expected timeframe:

1. Take clear photos of the package and product (if damaged).

2. Contact our support team at support@prostavive.com within 7 days of the expected delivery date.

We will work with the courier and, where appropriate, arrange a replacement or refund in line with our Refund Policy.

7. International Shipping

If we offer international shipping:

• Delivery times, charges, and available services depend on the destination country and carrier.

• Customers are responsible for any customs duties, taxes, or import fees charged by local authorities.

• Some regions may have restrictions on importing dietary supplements. Please check your local regulations before ordering.

8. Contact Us

If you have any questions about shipping or need help with an existing order, please contact:

📧 Email: support@prostavive.com

We aim to respond to all shipping-related queries within 1–2 business days.