Disclaimer

At ProstaVive, customer satisfaction is important to us. We stand behind the quality of our supplement and want every customer to feel confident when placing an order. If ProstaVive does not meet your expectations, we offer a straightforward and secure refund process.

1. Money-Back Guarantee

We provide a 100 percent Money-Back Guarantee within 180 days of your purchase date.
If you are not satisfied with your ProstaVive order for any reason, you may request a full refund.

2. Eligibility for Refund

To qualify for a refund:

  • Your refund request must be submitted within 30 days of purchase.

  • The product may be unused or partially used.

  • Proof of purchase (order number, confirmation email, receipt, or transaction ID) must be provided.

  • Refunds are valid only for orders placed directly through the official ProstaVive website.

3. How to Request a Refund

To start the refund process, email us at support@prostavive.com with:

  • Your full name

  • Order number or proof of purchase

  • Reason for return (optional)

Our support team will respond within 24 to 48 hours with the next steps.

4. Returning the Product

If we request the product to be returned:

  • Send it to the address provided by our support team.

  • Return shipping costs are the responsibility of the customer, unless the product arrived damaged or incorrect.

5. Processing Your Refund

Once your return is received and verified:

  • Your refund will be issued to the original payment method within 7 to 10 business days.

  • You will receive a confirmation email once the refund has been processed.

6. Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Check your bank account or recent statement.

  2. Contact your bank or card provider, as processing times may vary.

  3. If you need further assistance, email us at support@prostavive.com.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
We will replace the product or issue a full refund at no extra cost.

8. Non-Refundable Situations

Refunds may not be issued if:

  • The request is made after 30 days of purchase.

  • The order was not placed through the official ProstaVive website.

  • The returned package is empty or missing product contents.

9. Contact Us

For any questions regarding this Refund & Return Policy or your order, please contact:

📧 Email: support@prostavive.com

We aim to respond to all inquiries within 1–2 business days.